Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Last updated: March 15, 2025
Introduction
Cloud Advance Systems ("we," "our," or "us") operates cloudadvancesys.com and provides programming education services. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website or use our services.
This privacy policy applies to all information collected through our website, email communications, and related services. By accessing our site or enrolling in our programs, you agree to the collection and use of information as described in this policy.
Information We Collect
We collect several types of information to provide and improve our educational services:
Personal Information You Provide
- Contact details: name, email address, phone number
- Educational background and programming experience
- Course enrollment preferences and learning goals
- Payment information for course registration
- Communication preferences and feedback
Automatically Collected Information
- Device information: IP address, browser type, operating system
- Usage data: pages visited, time spent, navigation patterns
- Performance metrics and error reports for service improvement
How We Use Your Information
Your information helps us deliver personalized education services and maintain program quality:
| Purpose | Information Used | Legal Basis |
| Course delivery and support | Contact details, educational background | Contract performance |
| Payment processing | Payment information, billing details | Contract performance |
| Service improvement | Usage data, feedback | Legitimate interest |
| Marketing communications | Contact details, preferences | Consent |
Data Sharing and Third Parties
We work with trusted partners to deliver our services effectively. Here's when and how we share information:
Service Providers
We share necessary information with payment processors, email service providers, and hosting companies. These partners process data only as instructed and maintain strict confidentiality agreements.
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or to protect our rights and safety. Such disclosures will be limited to what's legally necessary.
We never sell personal information to third parties or use it for purposes unrelated to our educational services.
Your Rights and Control
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information:
Access and Review
Request copies of personal information we hold about you, including how it's being used and who we've shared it with.
Correction and Updates
Update incorrect or outdated information in your profile or course records at any time.
Data Portability
Receive your data in a structured format that can be transferred to other educational providers.
Deletion Requests
Request removal of your personal data when it's no longer needed for legitimate educational purposes.
To exercise any of these rights, contact us using the information provided below. We'll respond within 30 days and may need to verify your identity before processing requests.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure:
- SSL encryption for all data transmission between your device and our servers
- Regular security audits and vulnerability assessments
- Access controls limiting staff access to necessary information only
- Secure backup systems with encryption for data recovery
- Staff training on privacy practices and data handling procedures
While we maintain robust security practices, no system is completely immune to threats. We encourage you to use strong passwords and keep your login credentials confidential.
Data Retention and Deletion
We retain personal information only as long as necessary for educational and legal purposes:
| Data Type | Retention Period | Reason |
| Course enrollment records | 7 years after completion | Educational certification requirements |
| Payment information | 5 years | Tax and accounting obligations |
| Marketing communications | Until unsubscribed | Ongoing communication consent |
| Website usage data | 2 years | Service improvement analysis |
After retention periods expire, we securely delete information unless legal obligations require longer storage. You can request earlier deletion in many cases, subject to our legitimate business needs.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site performance:
Essential Cookies
Required for basic website functionality, including session management, form submission, and security features. These cannot be disabled.
Analytics Cookies
Help us understand how visitors interact with our site, which pages are most useful, and where improvements are needed. This data is anonymized.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality, but won't prevent access to our educational content.
International Data Transfers
As a Taiwan-based education provider, we primarily process data within Taiwan. However, some services may involve international transfers:
- Cloud hosting services may store data in secure facilities outside Taiwan
- Email communication tools may route messages through international servers
- Payment processing may involve overseas financial institutions
When transfers occur, we ensure adequate protection through contractual safeguards, data processing agreements, and compliance with Taiwan's Personal Data Protection Act requirements for international data sharing.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices, legal requirements, or service offerings. When significant changes occur:
- We'll post the updated policy on our website with a new effective date
- Registered users will receive email notification of material changes
- You'll have 30 days to review changes before they take effect
- Continued use of our services indicates acceptance of updated terms
We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions and Contact Information
If you have questions about this privacy policy, want to exercise your rights, or need help with privacy-related concerns, we're here to help.
Email: support@cloudadvancesys.com
Phone: +886 89348755
Address: No. 50, Minhe Street, Wanhua District, Taipei City, Taiwan 108
We respond to privacy inquiries within 5 business days and will work with you to address any concerns about how your personal information is handled.